Welcome to our FAQ page! We’ve compiled answers to the most common questions about our beach-ready styles, shipping policies, and more. If you don’t find what you’re looking for, our beach-loving customer care team is always happy to help at [email protected].
About Our Products
Q: What types of swimwear do you offer?
A: We specialize in fashionable swimwear for women, including bikinis (tops and bottoms), bandeau styles, one-piece swimsuits, plus-size options (DD/E and F cup), and beach accessories like hats, bags, and towels. Our collections feature trendy designs from classic black bikinis to vibrant seasonal patterns.
Q: Do you offer plus-size swimwear options?
A: Absolutely! We’re proud to offer specialized collections for DD/E and F cup sizes, ensuring every body type can find their perfect beach look. Check our DD/E Swimwear and F Cup Swimwear categories for these confidence-boosting styles.
Q: What materials are your swimsuits made from?
A: We use high-quality, durable fabrics that combine style with comfort. Many of our pieces feature quick-drying materials with excellent stretch recovery. Our Cotton collection offers breathable options for those who prefer natural fibers.
Ordering & Account Questions
Q: How do I place an order?
A: Simply browse our collections, select your favorite styles, add them to your cart, and proceed to checkout. We accept Visa, MasterCard, JCB, and PayPal for secure payments.
Q: Can I create an account to track my orders?
A: While account creation isn’t required, registered customers enjoy faster checkout and easy order tracking. Look for the account option during checkout to set up your profile.
Q: How can I check my order status?
A: After placing your order, you’ll receive a confirmation email with tracking information. For additional assistance, email our customer care team at [email protected] with your order number.
Shipping & Delivery
Q: Where do you ship?
A: We proudly offer global shipping to most countries! Currently, we’re unable to deliver to some remote areas and parts of Asia. If you have questions about your specific location, please contact us before ordering.
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95): Handled by DHL or FedEx, typically delivered within 10-15 business days after dispatch
– Free Shipping: Available for orders over $50 via EMS, typically delivered within 15-25 business days after dispatch
– Standard Shipping ($12.95): Handled by DHL or FedEx, typically delivered within 10-15 business days after dispatch
– Free Shipping: Available for orders over $50 via EMS, typically delivered within 15-25 business days after dispatch
Q: How long does order processing take?
A: Our Dallas-based team processes orders within 1-2 business days (excluding weekends/holidays). During peak season (March-August), please allow up to 3 business days as we ensure each piece meets our quality standards.
Q: Will I need to pay customs fees?
A: International customers may be subject to customs fees depending on their country’s regulations. These fees are the responsibility of the customer and are not included in your order total.
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original condition. Simply contact us at [email protected] to initiate your return.
Q: Who pays for return shipping?
A: Return shipping costs are the customer’s responsibility unless the item is faulty. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
Q: How long do refunds take?
A: Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Payment & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions. All payments are processed through encrypted channels for your protection.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.
Q: Why was my payment declined?
A: Payment declines can occur for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if issues persist.
Still Have Questions?
Our friendly customer care team is always here to help you find your perfect beach look! Email us at [email protected] and we’ll respond within 24 hours (excluding weekends).
Ready to dive in? Shop our collections today and get ready to make waves in style!