At Fashion Swimwear Store, we’re committed to making your beachwear shopping experience as smooth as the ocean breeze. Below you’ll find all the details about our shipping options and return process to ensure you’re completely satisfied with your purchase.
Shipping Information
Order Processing
We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to deliver your swimwear and beach accessories worldwide (excluding some Asian and remote regions):
Standard Shipping
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Cost: $12.95 USD
Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Available for orders over $50 USD
Returns & Exchanges
We want you to love your Fashion Swimwear Store purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags attached
- Proof of Purchase: Original receipt or order number required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Swimwear bottoms and bikini bottoms
- DD/E Cup Swimwear collection
- F Cup Swimwear collection
- Any items marked as “final sale” or “non-returnable”
How to Initiate a Return or Exchange
- Contact Us: Email our customer care team at [email protected] with your return/exchange request using the template below
- Wait for Approval: We’ll respond within 1-2 business days with return instructions
- Package Your Item: Include the original packaging and tags
- Ship It Back: Send to our Dallas address using a trackable shipping method
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Fashion Swimwear Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].
Details:
- Item Name: [Product Name]
- Size/Color: [If applicable]
- Reason for Return: [Please specify]
I have reviewed the return policy and confirm the item is in its original condition with tags attached.
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 5-7 business days
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
- We’ll ship your new item once we receive the return
- Price differences will be charged/refunded as needed
- Exchanges are subject to product availability
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Damaged or Defective Items
If your swimwear or beach accessory arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.
Need Sizing Help?
Our customer care team is happy to provide sizing advice for our bikinis, one-pieces, and beachwear before you purchase. Email us at [email protected] for personalized recommendations.
Return Address:
Fashion Swimwear Store
2534 Fancher Drive
Dallas, TX 75247
United States